Remember that time your NRCS order sat on credit hold for an entire month and credit made you call the customer over and over again? There was so much additional follow up that it did not seem to be worth the small commission you made off of it. Well, worry no more, because credit is ready to help make life much easier for you.
There are three simple documents you need to obtain to allow your order to rapidly flow through the credit department and into manufacturing.
1. Conservation Program Contract (CPA-1202)
2. Schedule of Operations (CPA-1155)
3. A signed credit application
Not familiar with these forms? You are but your customer is not? Credit has created a document to help. Located in the Quick Reference folder of the shared drive, the file “NRCS Guide” offers example forms and explanations of why they are required. Rather than spending valuable time on the phone explaining the forms to the customer, you can simply forward them a copy of this file.
Currently, over 75% of new orders are on credit hold for 48 hours or less. With your help on NRCS orders, we believe we can get that number up to 90%. The faster your order goes through credit, the faster it ships, and the faster you make your commission. It all starts with obtaining the right documentation. Help credit help you!
And don’t forget, any time you have questions or need help, David and Debbi are ready to assist you.
David,
ReplyDeleteYour message appears to be quite useful to your workforce. Not only does it serve as a reference guide by listing the appropriate forms but it is also “sticky”. Your memo is simple and credible, for it highlights that over 75% of new orders are on credit hold for less than 48 hours with the new forms. Additionally, you concluded your message by reinforcing that David and Debbi are always available to assist employees, which may be comforting to employees who seem to be confused or do not handle change well.
Good announcement, David. I suspect your commission-based audience will be thrilled to hear they can help speed up their pay. Not sure how they will feel about more forms.
ReplyDelete